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IT Support Specialist

Springfield, IL 62761

Industry: IT Job Number: 42352878 Pay Rate: $50000-70000 / year

Job Description

IT Support Specialist
Direct-Hire
 
Description
This position is responsible for performing routine tasks and providing end-user assistance related to computer hardware, software, mobile devices, printers, and other technologies.

Primary Duties and Responsibilities:
  • Technical Support:
    • Receive and document technical problems reported by internal and external users utilizing the PPI ticketing system.
    • Troubleshoot and coordinate resolutions to reported technical problems.
  • Documentation and Maintenance:
    • Prepare and maintain technical documentation and procedures.
    • Perform preventative maintenance and hardware repairs.
  • Equipment Setup and Training:
    • Coordinate and set up equipment for employee use.
    • Develop training materials and procedures.
    • Train users in the proper use of hardware and software.
  • Software and Network Support:
    • Perform software application installations and basic customizations.
    • Provide support for mobile devices (iOS, Android).
    • Utilize basic Windows and network software tools to investigate technical problems and automate tasks.
Requirements
  • General Requirements:
    • Perform job tasks under supervision or direction.
    • Requires additional training or support from supervisors or peers.
    • Support regulatory compliance activities applicable to PPI.
    • Maintain a high degree of safety in all work undertaken.
    • Accept and perform other related duties and responsibilities as assigned.
  • Education/Training:
    • Associate’s Degree in a computer-related field or equivalent required.
  • Work Experience:
    • Typically, 0–5 years of related experience in technology.
    • 2+ years in an IT position supporting PCs in a network environment with end-user support experience.
    • 1+ years of experience with PC and desktop applications (Windows 10, Microsoft 365, etc.).
  • Technical Knowledge:
    • Knowledge of basic hardware and software issues.
    • Basic understanding of Windows registry, desktop utility, management, and scripting tools.
    • Technical and process knowledge of desktop image development, testing, deployment, and updates.
    • Working knowledge of best practices and industry standards regarding deployments, operations, upgrades, and migrations.
    • Proven analytical and problem-solving skills.
  • Vendor and Communication Skills:
    • Experience working with vendor support.
    • Excellent written and verbal communication skills.
  • Interpersonal Skills:
    • Ability to establish and maintain effective working relationships.
 
 
If you meet the qualifications above please apply for immediate consideration!
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
 
 
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About Springfield, IL

Discover exciting job opportunities in the vibrant city of Springfield, Illinois, and surrounding areas! Nestled in the heart of the Land of Lincoln, Springfield offers a perfect blend of historical significance and modern charm. With its rich cultural heritage, including landmarks like the Abraham Lincoln Presidential Library and Museum, stunning art galleries like the Springfield Art Association, and a thriving local theater scene, this region provides a unique backdrop for professional growth. Indulge in local delicacies like the famous horseshoe sandwich or explore the great outdoors at parks like Washington Park or Carpenter Park. Join us in Springfield, where career prospects meet enchanting culture and endless possibilities! Explore our job listings now and take the next step in your career journey.