Customer Support Specialist

We are seeking highly motivated and customer-focused Product Support Specialists! In this role, you will be responsible for providing exceptional technical support and assistance to customers, ensuring their satisfaction and success with the products.

Responsibilities:

• Provide outstanding technical support to customers via phone.
• Act as the primary point of contact for customer inquiries and issues, demonstrating strong problem-solving skills to diagnose and resolve technical problems efficiently.
• Document customer interactions, issues, and resolutions accurately, ensuring complete and up-to-date records.
• Maintain a deep understanding of the products, staying updated on new features, enhancements, and technical specifications.
• Provide proactive support by creating and maintaining comprehensive product knowledge resources, such as FAQs, user guides, and troubleshooting documentation.
• Assist customers with placing and cancelling orders and providing updates on order status.

Requirements:

• High school diploma or GED
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
• Excellent communication skills, both verbal and written.
• Exceptional customer service orientation, with a passion for helping customers and delivering high-quality experiences. Direct Hire