Senior Customer Service Representative

Atlanta, GA 30328

Job Number: DS1182755825 Pay Rate: $45000-50000 / year

Job Description

EverStaff, a specialized recruiting firm, is actively searching for potential candidates for Direct Hire positions with one of our top clients. These positions entail direct employment with the client that offers exceptional work culture, benefits, PTO, and growth potential. As a Customer Service Representative, or CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
 
Customer Service Responsibilities:
  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
 
Requirements and Skills:
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
 
We look forward to reviewing your application and potentially welcoming you to our team of talented developers. Please submit your resume, cover letter, and portfolio or email it to marketing@everstaff.com. In your cover letter, be sure to highlight your relevant experience and explain why you're a great fit for the above role.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
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