Bilingual Customer Service Representative

Brecksville, OH 44141

Industry: Customer Service Job Number: DB7294641113 Pay Rate: $40000-45000 / year

Job Description

Everstaff is seeking a Biligual Customer Service Rep, who speaks fluent English and Spanish, for an excellent company in the Brecksville, OH area.

As a Bilingual Customer Service Associate, you will be responsible for providing outstanding customer service to our clients. Your ability to communicate effectively in both English and Spanish will be essential in assisting customers with their inquiries, providing product information, and resolving any issues they may have.

- Provide exceptional customer service to clients in a professional and courteous manner
- Answer incoming calls and respond to customer inquiries promptly and efficiently
- Assist customers with product information, pricing, and order placement
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities
- Handle and resolve customer complaints or concerns in a calm and empathetic manner
- Maintain accurate records of customer interactions and transactions

- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written, in English and Spanish (bilingual)
- Ability to effectively communicate with customers from diverse backgrounds
- Proficient in using computer systems and software applications for data entry and documentation
- Experience with outbound calling or sales is a plus
- Excellent phone etiquette and active listening skills

If you are a motivated individual who enjoys helping others and has a passion for delivering exceptional customer service, we would love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

Job Type: Full-time

Salary: $19.00 - $20.00 per hour

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