Bilingual Customer Service Representative
Kenosha, WI 53140 US
- Handle incoming inquiries via phone regarding reservations and travel-related information.
- Provide accurate and up-to-date information on available accommodations, pricing, and amenities.
- Process reservations accurately and efficiently using the designated booking system or software.
- Coordinate with other departments to fulfill special requests and ensure a seamless customer experience.
- Resolve customer issues or complaints regarding reservations or travel arrangements promptly and professionally.
- Maintain a thorough understanding of company policies, procedures, and offerings to provide accurate information to customers.
- Uphold a high level of customer service standards, striving to exceed customer expectations.
- Previous experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy in processing reservations and handling customer information.
- Proficiency in using reservation systems or booking software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
- High school diploma or equivalent; additional education or certification in hospitality or tourism is a plus.