Bilingual Medical Customer Service Representative

Plano, TX 75024

Industry: Customer Service Job Number: DS389488722 Pay Rate: $20 / hour

Job Description

We are searching for a skilled and motivated Bilingual Customer Service Representative for our client in Plano! You will be responsible for handling incoming calls regarding the company's products and policies and responding to any questions or requests in a professional and positive manner.

Position Details:
  • Pay: $20-$21
  • Schedule: Monday-Friday 8am-5pm
  • Hybrid: 3 days in office

Benefits:
  • Medical, dental, and vision
  • PTO
  • Paid holidays
  • 401(k)
 
Responsibilities:
  • Professionally handle all incoming calls from claimants or medical providers.
  • Answer basic coverage questions, gather all claimant or customer information, and providing accurate and efficient responses to all inquiries.
  • Record details of all customer interactions, including requests, inquiries, comments, complaints, and actions taken, ensuring that all follow-up calls/actions are done in a timely manner.
  • Learn and understand all types of policies administered by the company and maintain professional conduct with all callers and fellow workers.

Requirements:
  • High school diploma or equivalent.
  • Previous experience in a customer service or call center environment.
  • Knowledge of medical insurance policies and the schedule of benefits, with previous insurance knowledge/experience in medical terms and billing being a plus.
  • Proficient in using MS Office Suite.
  • Possess excellent verbal and written communication skills.
  • Adaptable to working under pressure with tight timelines.
  • Excellent listening, analysis, and problem-solving skills, a strong attention to detail, and be able to work in a fast-paced team environment.
  • Bilingual in Spanish.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Plano, TX

Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!