Call Center Customer Service / Dispatcher
Garden City Park, NY 11040 US
Responsibilities of the Customer Service / Dispatcher :
Communicate with customers via phone, email, chat or text
Enter new service requests and assign to appropriate technicians
Coordinate with internal departments to ensure successful completion of tasks
Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
Schedule parts jobs in advance confirming appointments with customers utilizing analytics
Partner with Business Units to schedule and complete recurring Preventive Maintenances
Prior dispatch and direct customer experience or related work history.
Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text.
Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service.
Advanced computer skills and familiarity with Microsoft Office products.
Neat & organized work habits including ability to multi-task.
If you have the above qualifications, please apply for immediate consideration!
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
Job Type: Full-time
Salary: $20.00 - $24.00 per hour
Paid time off