Call Center Representative

Ann Arbor, MI 48108

Industry: Customer Service Job Number: DB18508065 Pay Rate: $16.25 / hour

Job Description

We are seeking detail-oriented and customer-focused Customer Service Agents for our client in Ann Arbor! You will be responsible for assisting customers with their travel plans, including booking reservations, providing information about accommodations and services, and ensuring customer satisfaction.
  • $16.25
*Part time/seasonal*
  • Handle incoming inquiries via phone regarding reservations and travel-related information.
  • Provide accurate and up-to-date information on available accommodations, pricing, and amenities.
  • Process reservations accurately and efficiently using the designated booking system or software.
  • Coordinate with other departments to fulfill special requests and ensure a seamless customer experience.
  • Resolve customer issues or complaints regarding reservations or travel arrangements promptly and professionally.
  • Maintain a thorough understanding of company policies, procedures, and offerings to provide accurate information to customers.
  • Uphold a high level of customer service standards, striving to exceed customer expectations.

  • Previous experience in a customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and accuracy in processing reservations and handling customer information.
  • Proficiency in using reservation systems or booking software.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Problem-solving skills and the ability to remain calm under pressure.
  • High school diploma or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Ann Arbor, MI

Ready to kickstart your career in Ann Arbor, Michigan? Explore our exciting job opportunities in this vibrant city known for its unique blend of academic excellence, arts and culture, and lively community spirit. Home to the University of Michigan, Ann Arbor offers endless growth opportunities for professionals seeking to thrive in a dynamic and innovative environment. From strolling through the iconic Nichols Arboretum to catching a performance at the historic Michigan Theater, this charming city boasts a rich cultural scene. Indulge in the local fare with a visit to the Kerrytown Market & Shops or cheer on the Wolverines at the Michigan Stadium. Discover why Ann Arbor is the perfect place to pursue your career dreams.