Call Center Representative
Troy, MI 48083 US
- Provide exceptional customer service by responding to customer inquiries in a timely and professional manner.
- Address customer concerns, complaints, and inquiries, striving to achieve a satisfactory resolution and ensuring customer satisfaction.
- Maintain a comprehensive understanding of products or services to effectively answer customer questions and provide accurate information.
- Utilize the company's customer service software and systems to manage and document customer interactions and issue resolution.
- Identify and report recurring customer issues or trends to help improve overall customer experience and product/service offerings.
- Strive to meet or exceed individual and team performance goals, such as response time, resolution rate, and customer satisfaction ratings.
- Continuously expand knowledge and stay updated on product features, industry trends, and customer service best practices.
- High school diploma or equivalent.
- Previous experience in a customer service role or a related field is highly desirable.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficient computer skills and the ability to learn and navigate various software applications.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Empathy and patience to handle customer complaints or challenging situations.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as collaborate within a team environment.