Call Quality Specialist

Brook Park, OH 44142

Job Number: DB595444313 Pay Rate: $20-22 / hour

Job Description

Everstaff is seeking a Quality Assurance Specialist for a reputable company in Brook Park!

This is a full time, direct hire opportunity offering between $20-22/hr, full benefits, and employee discounts!

Primary Duties and Responsibilities:
  • Monitoring and scoring inbound and outbound customer call recordings
  • Auditing and scoring select email and correspondence activity
  • Auditing and scoring various aspects of pended credit applications
  • Compiling and tracking performance at an individual and team level
  • Providing feedback, analysis trends, and monthly performance to leadership team
  • Offering recommendations to improve service quality
  • Actively leading and participating in call and activity calibration sessions

Qualifications:
  • High School diploma or GED
  • 2+ Years of banking experience preferred
  • 2+ years of Quality Assurance for call centers required
  • Working knowledge of Microsoft Office, Excel, Word, PowerPoint, TEAMS, and Outlook.
  • Use of SharePoint for research and problem solving.
  • Demonstrates understanding and strict adherence to internal policies supporting bank regulations
  • Ability to proficiently complete all required activities in concert with SLAs
  • Strong communication and organizational skills with the ability to track all communications
  • Ability to build strong sense of teamwork and/or work autonomously
  • Ability to analyze data and make recommendations for improvement

Interested candidates, please submit your resume for immediate consideration.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Brook Park, OH

Ready to embark on a new career adventure in Brook Park, Ohio? Nestled near Cleveland, this charming city offers a blend of small-town warmth and big city opportunities. From the nearby stunning Rocky River Reservation to catching a game at Progressive Field to enjoying the local cuisine like pierogies at Sokolowski's University Inn, Brook Park has something for everyone. Explore job openings in this vibrant area and take your career to new heights in a community that celebrates both growth and quality of life. Start your job search today and be part of the thriving workforce in the heart of the Buckeye State!