Corporate Training Specialist

Troy, MI 48098

Industry: Customer Service Job Number: 48307352 Pay Rate: $19-21 / hour

Job Description

We are seeking a dynamic and experienced Training Specialist for our client in Troy! In this role, you will collaborate with department managers and team leaders to ensure new hires and existing employees are equipped to provide exceptional customer service and meet performance metrics.

This role is ideal for a proactive professional who is passionate about employee development and enhancing customer satisfaction through effective training.

Pay:
  • $19-$21
 
Benefits:
  • Medical, Dental, and Vision coverage
  • Paid time off and paid holidays
  • Life and disability insurance
  • Retirement plan
  • Pet insurance
  • Sign on bonus
  • Professional development opportunities

Responsibilities:
  • Develop and facilitate engaging training sessions for new hire training, ongoing skills development, system navigation, soft skills, and compliance.
  • Create and update training materials, manuals, e-learning content, job aids, and assessments.
  • Conduct training needs analyses to identify skill gaps and recommend targeted learning solutions.
  • Evaluate the effectiveness of training programs through feedback, performance metrics, and ongoing observation.
  • Provide coaching and side-by-side support to call center agents as needed.
  • Maintain knowledge of company policies, procedures, products, and systems to ensure accurate training content.
  • Partner with Quality Assurance and Supervisors to reinforce performance standards and support improvement plans.
  • Track and report training attendance, outcomes, and progress to leadership.

Qualifications:
  • 2+ years of experience in training, coaching, or call center operations.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple training programs and deadlines.
  • Proficient in MS Office and virtual training platforms (e.g., Zoom, Microsoft Teams, or Webex).
  • Knowledge of adult learning principles and instructional design is a plus.
  • High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Preferred Skills:
  • Experience in customer service or technical support call centers.
  • Familiarity with CRM and call center software systems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

About Troy, MI

Ready to take your career to new heights? Discover exciting job opportunities in and around Troy, Michigan, and unlock your potential in this vibrant and dynamic region. Located in the heart of Metro Detroit, Troy offers a perfect blend of urban convenience and scenic beauty, with renowned art galleries like the Detroit Institute of Arts just a short drive away, top-tier theaters like the Fox Theatre, and thriving businesses providing ample room for professional growth. Indulge in the diverse culinary scene, including local favorites like Detroit-style pizza, and catch a game to cheer on the Detroit Lions at Ford Field or the Detroit Tigers at Comerica Park. With a plethora of parks, such as Boulan Park and Sylvan Glen Lake Park, and a strong sense of community, Troy is the ideal place to build your career and enjoy a fulfilling lifestyle.