Customer Care and Service Specialist
Job Description
We are actively seeking a Customer Care & Service Specialist for our client. This individual will serve as a key point of contact for customers, service providers, installers, and internal teams to ensure a seamless customer experience from equipment order through installation, service, and ongoing support.
Position Details:
- Pay: $18-$20/hr
- In Office
- Monday-Friday, 8:00 PM -5:00 PM
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone and email
- Provide professional, timely, and friendly customer support
- Follow up with customers to ensure satisfaction with installations and service work
- Build and maintain positive relationships with customers, service providers, and installation partners
- Receive, schedule, and track service requests
- Dispatch service technicians and installation contractors as needed
- Coordinate warranty claims and maintain service-related documentation
- Communicate service schedules, updates, and resolutions to customers
- Monitor open service tickets and ensure timely completion
- Assist customers with basic troubleshooting and equipment-related questions
- Schedule and coordinate equipment installations with customers and installation teams
- Communicate project timelines, site requirements, and installation expectations
- Track installation progress and maintain accurate project records
- Update CRM and project management systems with customer and service information
- Collaborate with Sales, Operations, Shipping, and Technical Support teams
- Assist with reporting, process improvements, and special projects as needed
Qualifications
- Strong customer service and communication skills
- Proficiency in Microsoft Office applications and data entry systems
- Excellent organizational and time management abilities
- Ability to manage multiple service requests, projects, and schedules simultaneously
- Strong problem-solving skills and attention to detail
- Ability to work independently and collaboratively in a team environment
- Professional phone and email communication skills
Position Requirements
- 1-2 years of customer service, customer support, call center, service coordination, or related experience preferred
- Experience scheduling, dispatching, or coordinating service work is a plus
- Ability to thrive in a fast-paced environment while maintaining accuracy and professionalism
- High School Diploma or equivalent required
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
If you feel you meet the above qualifications, please apply for immediate consideration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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