Customer Service Coordinator
Job Description
The Customer Service Coordinator supports post‑sale and service‑related customer interactions by managing scheduling, responding to inquiries, and completing administrative follow‑through. This role serves as a key liaison between customers, field teams, and internal departments to ensure service requests are documented, scheduled, and completed accurately and efficiently.
Position Details:
- Direct Hire Opportunity
- Pay: $17/hr
- Schedule: Monday-Friday 8am-4:30pm
- In office
- Comprehensive Benefits package
Essential Duties and Responsibilities
- Handle inbound and outbound customer communications regarding service scheduling, post sale support, and general inquiries.
- Schedule service appointments and installations; coordinate assignments with contractors or technicians.
- Review contracts and service documentation after the sale to ensure accuracy and completeness.
- Review completed service tickets for accuracy and quality in accordance with established guidelines.
- Document customer interactions, service updates, and outcomes in CRM and internal systems.
- Serve as a liaison between customers, field service teams, and internal departments to ensure timely resolution.
- Identify issues requiring escalation and route them according to established procedures.
Required Education and Experience
- High school diploma or equivalent.
- 2–4 years of customer service or customer‑facing experience.
Additional Requirements
- Proficiency with CRM platforms and customer communication systems.
- Strong verbal and written communication skills.
- Ability to manage multiple tasks while meeting service level expectations.
- Proficiency with Microsoft Office Suite.
- Must be legally authorized to work in the country of employment without visa sponsorship.
Preferred Knowledge, Skills, and Abilities
- Experience in a call center or service‑based environment.
- Familiarity with home services, scheduling, or post‑installation support.
- Strong data entry skills and high documentation accuracy.
Overtime / Additional Hours
- Overtime may be required based on business needs.
If you feel you meet the above qualifications, please apply for immediate consideration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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