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Customer Service/Account Support Specialist

Cleveland, OH 44114

Industry: Customer Service Job Number: 40162204 Pay Rate: $50000-55000 / year

Job Description

We are seeking a motivated and customer-focused Customer Service/Account Support Specialist for our client in Cleveland. In this role, you will manage customer accounts, ensure seamless order processes, and build strong relationships to foster long-term business success.
 
Direct-hire Opportunity
Shift: M-F 8am-5pm
Salary: $50,000-$55,000
 
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off

Responsibilities:
  • Act as the primary contact for assigned customer accounts
  • Build and maintain strong relationships by understanding customer needs and ensuring satisfaction.
  • Oversee and coordinate the timely and accurate processing of customer orders.
  • Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy.
  • Resolve concerns related to orders, shipping, or product availability efficiently.
  • Collaborate with internal teams to manage order fulfillment and monitor inventory levels.
  • Ensure timely delivery of products and proactively communicate updates to customers.
  • Identify opportunities for upselling or cross-selling products to meet customer needs.
  • Share insights and customer feedback with the sales team to support business growth strategies.
  • Maintain accurate records of customer interactions, account details, and order statuses.
 
Qualifications:
  • Bachelor’s degree in Business, Communications, or a related field (preferred).
  • Proven experience in customer service, account management, or sales support.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong problem-solving abilities with a proactive and customer-centric mindset.
  • Proficiency in Microsoft Office Suite and CRM tools
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Cleveland, OH

Unlock your potential in Cleveland, Ohio! Nestled on the shores of Lake Erie, Cleveland offers job seekers a vibrant mix of career opportunities and a welcoming community to grow in. Known as "The Rock and Roll Capital of the World," Cleveland boasts a rich cultural scene with landmarks like the Rock and Roll Hall of Fame, Playhouse Square, and the Cleveland Museum of Art. Indulge in local delicacies like pierogies and explore the scenic Metroparks for outdoor adventures. Cheer for the Cleveland Cavaliers at the Quicken Loans Arena or catch a show at the historic West Side Market. Find your dream job in Cleveland and be part of this city's irresistible charm and endless possibilities!