Customer Service Representative - FirstEnergy

Fairmont, WV 26555

Industry: Customer Service Job Number: 44058121 Pay Rate: $18 / hour

Job Description

Elevate Your Career with FirstEnergy at EverStaff!
 
About the Opportunity:
Join the powerhouse! EverStaff is partnering with FirstEnergy, a leading electric utility, offering dynamic career opportunities in their contact centers in Ohio, Pennsylvania, and West Virginia. They handle over 16 million calls annually, providing 24/7 support and fostering an environment of continuous growth.

Why FirstEnergy?
  • Competitive pay - $18 starting rate
  • Great career advancement opportunities
  • Dynamic work environment
  • Benefits after hired permanently:
  • Cash balance pension plan
  • 401(k) with matching contributions
  • Medical, dental, and vision coverage
  • Tuition reimbursement
  • Paid time off and paid volunteer hours

Responsibilities:
  • Handling inbound calls, maintaining accounts, and inputting data.
  • Documenting customer notes and resolving inquiries with independent analysis.
  • Processing outage and emergency calls within company guidelines.
  • Providing top-notch customer service with a calm and professional demeanor.

Requirements:
  • High school diploma or GED.
  • Previous customer service experience.
  • Basic computer and keyboarding skills.

Ready to Launch Your Career? Apply Now!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Fairmont, WV

Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Fairmont, West Virginia! Nestled in the heart of Marion County, this picturesque region offers a blend of small-town charm and exciting opportunities for professional growth. With easy access to recreational areas like Valley Falls State Park and Prickett's Fort State Park, as well as cultural gems such as the Marion County Historical Society, Fairmont is the perfect place to call home. Indulge in local delicacies like pepperoni rolls while enjoying performances at the historic Metropolitan Theatre. Join us in discovering all that Fairmont has to offer and unlock your full potential in this dynamic community.