Customer Service Representative/Dispatcher

Bedford, OH 44146

Industry: Customer Service Job Number: DS700512911 Pay Rate: $16-18 / hour

Job Description

We are seeking a detail-oriented and organized Customer Service Representative/Dispatcher for our client in Oakwood! The ideal candidate will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer inquiries, and maintaining open communication between customers and service personnel.
 
Position Details:
  • Pay: $16-$18
  • Schedule: Wednesday-Sunday 4pm-12pm
  • In office position
  • Direct Hire Opportunity

Benefits:
  • Medical, Dental, and Vision
  • 401K with company match
  • PTO
  • Additional supplemental benefits
 
Responsibilities:
  • Verify, respond to, and dispatch appropriate personnel for alarm signals.
  • Contact customers regarding non-emergency signals and provide necessary updates.
  • Notify emergency responders after dispatching on critical signals, ensuring timely and accurate communication.
  • Process basic data changes and updates to customer accounts as needed.
  • Answer, direct, and distribute incoming calls when required.
  • Understand and follow standard operating procedures (SOPs) for various types of alarm signals.
  • Available to work weekends, holidays, and shifts, including the possibility of mandatory overtime.
  • Assist with administrative tasks as directed by management.
 
Requirements:
  • Ability to manage multiple tasks in a fast-paced, dynamic environment.
  • Strong verbal and written communication abilities.
  • Strong computer skills, including experience with Microsoft Outlook, Word, and Excel.
  • Ability to adapt to changing conditions and maintain consistent performance.
  • Ability to exercise independent judgment and implement problem-solving techniques.
  • Positive, open-minded, and cooperative attitude, with a focus on teamwork.
  • High school diploma or equivalent required.
  • Willingness to work weekends, holidays, and overtime as necessary.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Bedford, OH

Ready to kickstart your career in Bedford, Ohio? Explore our exciting job opportunities in this vibrant city nestled in the heart of Cuyahoga County! Renowned for its charming small-town feel, bustling art scene, and close-knit community, Bedford offers a unique blend of culture and growth opportunities for job seekers. With landmarks like the Bedford Historical Society, fabulous dining options showcasing the local pierogies, and nearby cultural attractions like the Cleveland Museum of Art and Playhouse Square, there's something here for everyone. Don't miss out on the chance to work and thrive in this enchanting region – check out our job listings today!