Customer Service Representative

Akron, OH 44320

Industry: Customer Service Job Number: BR9019271028 Pay Rate: $18 / hour

Job Description

Elevate your Career with FirstEnergy at EverStaff! 

About the Opportunity:

Join the powerhouse! EverStaff is partnering with FirstEnergy, a leading electric utility, offering dynamic career opportunities in our contact centers in Ohio, Pennsylvania, and West Virginia. We handle over 16 million calls annually, providing 24/7 support and fostering an environment of continuous growth. 

Why FirstEnergy?

  • Forward-thinking utility with a mission to brighten lives, better the environment, and strengthen communities. 

  • Virtual contact centers ensuring flexibility and accessibility for our diverse team. 

  • Comprehensive training programs to equip you with the skills needed for success. 


Responsibilities:

  • Handling inbound calls, maintaining accounts, and inputting data. 

  • Documenting customer notes and resolving inquiries with independent analysis. 

  • Processing outage and emergency calls within company guidelines. 

  • Providing top-notch customer service with a calm and professional demeanor.


Requirements:

  • High school diploma or GED. 

  • Previous customer service experience. 

  • Basic computer and keyboarding skills. 


Ready to Launch Your Career? Apply Now! 

Join us in powering the future at FirstEnergy with EverStaff – where your career takes center stage! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage. 

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).

 

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About Akron, OH

Ready to take your career to new heights in Akron, Ohio? Explore our job opportunities in this vibrant city known for its unique blend of small-town charm and big city opportunities. Nestled in the heart of the Midwest, Akron offers a rich cultural scene with landmarks like Stan Hywet Hall and Gardens and the Akron Civic Theatre. Indulge in local cuisines like the famous Akron-style pizza and be sure to catch a game of the Akron RubberDucks, our beloved minor league baseball team. With beautiful parks like the Cuyahoga Valley National Park and the Summit Metro Parks, Akron provides the perfect work-life balance for job seekers looking to grow their careers in a welcoming community. Begin your journey towards success by exploring our job listings today!