Customer Service Representative - FirstEnergy

Akron, OH 44320

Industry: Customer Service Job Number: 44945775 Pay Rate: $18 / hour

Job Description

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction. 

Pay: $18
 
Key Responsibilities:
  • Respond to customer inquiries via phone regarding electric services, billing, and service outages
  • Assist customers with account setup, payments, and service modifications
  • Process service requests, including new connections, disconnections, and transfers
  • Provide accurate information on rates and policies
  • Troubleshoot and resolve billing discrepancies and payment issues
  • Handle customer complaints with professionalism and escalate complex issues as needed
  • Document customer interactions and transactions in the company’s system

Qualifications:
  • High school diploma or GED required
  • Previous customer service experience
  • Strong verbal and written communication skills
  • Ability to handle high call volumes and multitask effectively
  • Proficiency in Microsoft Office Suite and customer management systems
  • Problem-solving skills with the ability to de-escalate difficult situations

Work Schedule:
  • Training: Monday-Friday 8am-4:30pm
  • After training: Call center hours are Monday-Friday 8am-6pm
  • Mandatory and voluntary overtime and on call scheduled as needed
 
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Akron, OH

Ready to take your career to new heights in Akron, Ohio? Explore our job opportunities in this vibrant city known for its unique blend of small-town charm and big city opportunities. Nestled in the heart of the Midwest, Akron offers a rich cultural scene with landmarks like Stan Hywet Hall and Gardens and the Akron Civic Theatre. Indulge in local cuisines like the famous Akron-style pizza and be sure to catch a game of the Akron RubberDucks, our beloved minor league baseball team. With beautiful parks like the Cuyahoga Valley National Park and the Summit Metro Parks, Akron provides the perfect work-life balance for job seekers looking to grow their careers in a welcoming community. Begin your journey towards success by exploring our job listings today!