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Customer Service Representative

Akron, OH 44306

Industry: Customer Service Job Number: 52369644 Pay Rate: $18 / hour

Job Description

Job Summary:
We are seeking a detail-oriented Customer Service Representative to support daily operations by managing inbound and outbound orders, maintaining accurate records, and providing excellent customer service. This role requires strong organizational skills, the ability to multitask, and a proactive approach to resolving issues.

Temp-to-Hire Opportunity
Pay: $18.00/hr
Shift: M-F 8:00am-5:00pm
 
Benefits:
  • Dental insurance
  • Health insurance
  • Vision insurance
 
Key Responsibilities:
  • Serve as a main point of contact for customers, ensuring consistent communication and high-quality service.
  • Process inbound and outbound orders using customer and internal management systems.
  • Generate, track, and oversee warehouse work requests to support daily operations.
  • Monitor shipping and receiving activities, prepare order labels, and provide status updates to customers.
  • Assist with various warehouse responsibilities, including opening/closing procedures and maintaining compliance with safety standards.
  • Conduct inventory checks and run reports to confirm product availability.
  • Complete daily reporting tasks tailored to customer needs.
  • Handle customer inquiries via phone, email, or in-person interactions.
  • Perform accurate data entry, filing, and document management.
  • Greet and support visitors at the site as needed.
  • Maintain precise records of materials while stored on-site and during transport.
  • Prepare and review shipping documents such as work orders, bills of lading, and invoices to ensure accuracy.
  • Assist in resolving inventory discrepancies, shortages, or damages, collaborating with team members as necessary.
  • Record shipment and inventory data for reporting, accounting, and compliance purposes.
  • Support scheduling activities and coordinate appointments.
  • Provide backup assistance across departments and complete additional duties as assigned.
 
Requirements/Qualifications: 
  • High School Diploma or equivalent
  • Proficiency with Microsoft Office applications
  • Strong written and verbal communication skills, with professional phone and email etiquette
  • Strong data entry and organizational skills with attention to detail.
  • Ability to multitask and prioritize tasks in a deadline-driven environment.
  • Reliable and punctual with strong time management skills.
  • Comfortable with light physical tasks, including occasional lifting.
 
If you are ready to join a successful team and grow your career, please apply!
 
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
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About Akron, OH

Ready to take your career to new heights in Akron, Ohio? Explore our job opportunities in this vibrant city known for its unique blend of small-town charm and big city opportunities. Nestled in the heart of the Midwest, Akron offers a rich cultural scene with landmarks like Stan Hywet Hall and Gardens and the Akron Civic Theatre. Indulge in local cuisines like the famous Akron-style pizza and be sure to catch a game of the Akron RubberDucks, our beloved minor league baseball team. With beautiful parks like the Cuyahoga Valley National Park and the Summit Metro Parks, Akron provides the perfect work-life balance for job seekers looking to grow their careers in a welcoming community. Begin your journey towards success by exploring our job listings today!