Customer Service Representative

Brook Park, OH 44142

Industry: Customer Service Job Number: DB20158321 Pay Rate: $16.50-18.50 / hour

Job Description

Everstaff is seeking Customer Service/Call Center Representatives for a reputable client in Cleveland in the credit and banking industry!

The primary responsibilities of this position are to support inbound customer calls and create the best experience possible while following the policies and procedures of the organization.
 
Shift: 9:00am-5:30pm or 10:00am-6:30pm, M-F
Pay: $16.50-18.50/hr based on experience (+up to $1200/month in performance bonuses)
Direct Hire opportunity!

Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Defuse customer escalations
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:
  • High School Diploma
  • Previous customer service experience – call center experience preferred
  • Proven track record of professionalism and openness to coaching and feedback
  • Ability to build rapport with clients
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Additional Info and Benefits:
  • Direct Hire opportunity
  • Hybrid opportunity after first few months of being in-office
  • Monthly performance bonuses
  • First Shift
  • Excellent culture and work environment!
  • Full Benefits (medical, dental, vision, life), 401k, PTO, tuition reimbursement, pet insurance

If you have the above qualifications, please apply for immediate consideration!

 All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).

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