Customer Service Representative - FirstEnergy

Fairmont, WV 26554

Industry: Customer Service Job Number: 44945780 Pay Rate: $18 / hour

Job Description

EverStaff is seeking detail-oriented and customer-focused Customer Service Representatives to serve as contract workers for FirstEnergy! The Customer Service Representative will be employed by Everstaff but will provide services to FirstEnergy. Work responsibilities will include responsible for handling customer inquiries, processing service requests, resolving billing concerns, and providing support to ensure customer satisfaction. 

Pay: $18
 
Key Responsibilities:
  • Respond to customer inquiries via phone regarding electric services, billing, and service outages
  • Assist customers with account setup, payments, and service modifications
  • Process service requests, including new connections, disconnections, and transfers
  • Provide accurate information on rates and policies
  • Troubleshoot and resolve billing discrepancies and payment issues
  • Handle customer complaints with professionalism and escalate complex issues as needed
  • Document customer interactions and transactions in the company’s system

Qualifications:
  • High school diploma or GED required
  • Previous customer service experience
  • Strong verbal and written communication skills
  • Ability to handle high call volumes and multitask effectively
  • Proficiency in Microsoft Office Suite and customer management systems
  • Problem-solving skills with the ability to de-escalate difficult situations

Work Schedule:
  • Training: Monday-Friday 8am-4:30pm
  • After training: Call center hours are Monday-Friday 8am-6pm
  • Mandatory and voluntary overtime and on call scheduled as needed
 
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Fairmont, WV

Ready to take the next step in your career? Explore our job opportunities in the vibrant area surrounding Fairmont, West Virginia! Nestled in the heart of Marion County, this picturesque region offers a blend of small-town charm and exciting opportunities for professional growth. With easy access to recreational areas like Valley Falls State Park and Prickett's Fort State Park, as well as cultural gems such as the Marion County Historical Society, Fairmont is the perfect place to call home. Indulge in local delicacies like pepperoni rolls while enjoying performances at the historic Metropolitan Theatre. Join us in discovering all that Fairmont has to offer and unlock your full potential in this dynamic community.