Customer Service Representative

Hudson, OH 44236

Industry: Customer Service Job Number: DB844034521 Pay Rate: $16-17 / hour

Job Description

We are looking for Customer Service Representatives to work for a growing company in Hudson! You will be answering calls to assist clients/drivers, re-directing them to the appropriate department, and recording all information into their database.

Pay: $16.50-17.50 with raises after 90 days
Shift: Assigned M-F between 11 AM -10 PM, occasional Saturday overtime

Essential Duties and Responsibilities:
  • Talk with clients/drivers by phone to assist them with obtaining a rental vehicle, reporting an accident or glass claim, and help in receiving roadside assistance.
  • Obtain all required information from the caller and accurately inputs information into the computer system.
  • Locate nearest rental agency or body shop and provide client/driver with all necessary information.
  • Handle any outside vendor problems/questions as necessary.
  • Contact tow/glass to arrange for tows or glass repair and warm transfers callers.
  • Communicate with the client to receive approval for rental upgrades, drop fees, or any other request that is outside of the client parameters.
  • High School Diploma/GED
  • Prior customer service, call center, and/or car rental experience preferred
  • Computer savvy and at least 30 WPM typing speed
  • Strong verbal and written communication skills
  • Flexible attitude and upbeat personality
  • Supportive management and team-oriented environment
  • Direct hire opportunity
  • Benefits and PTO accrual (401K, medical, dental, vision, life)
  • Advancement opportunities with a growing company

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Hudson, OH

Discover exciting job opportunities in and around Hudson, Ohio! Located in Summit County, this charming town offers a perfect blend of small-town charm and big-city opportunities. With a thriving arts scene, including the historic Hudson art galleries and performances at the charming Western Reserve Playhouse, as well as access to major cities like Akron and Cleveland, there's no shortage of cultural experiences to enjoy. Plus, outdoor enthusiasts will love the numerous parks and recreation areas nearby, such as the scenic Hudson Springs Park. Whether you're looking to advance your career or enjoy a high quality of life, consider Hudson, OH as your next career destination. Explore our job listings today and take the next step towards a fulfilling career in this vibrant region.