Customer Service Representative

Newburgh Heights, OH 44105

Industry: Customer Service Job Number: DS29001866 Pay Rate: $23-25 / hour

Job Description

We are seeking an enthusiastic Customer Service Representative for our client in the Cleveland area! You will be responsible for daily order entries and providing exceptional customer support.
 
Position details:
  • Part time – 24 hours a week
  • Pay: $23-$23
  • First shift options – flexible on scheduling if needed
  • Temp to hire
Responsibilities:
  • Handle incoming customer calls regarding billing issues, product inquiries, service questions, and general client concerns.
  • Retrieve and process orders from various electronic portals, coordinating with production for scheduling.
  • Maintain professionalism and establish positive rapport with customers through written and verbal communication.
  • Update customer information in the service database during and after each call.
  • Collaborate with the management team to stay informed on product knowledge and any changes in company policies and procedures.
  • Demonstrate strong organizational, problem-solving, and interpersonal skills.
Requirements:
  • High school diploma or equivalent required.
  • 3-5 years of customer service experience is a plus.
  • Experience with ERP and MRP systems (e.g., SAP, AS400, Epicor) is a plus.
  • Proficient in MS Office applications.
  • Strong problem-solving skills.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills.
  • Excellent interpersonal skills.
  • Extremely detail-oriented.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
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About Newburgh Heights, OH

Ready to embark on an exciting career journey in Newburgh Heights, Ohio? This charming town nestled in the heart of Cuyahoga County offers job seekers a thriving community with plenty of growth opportunities. Picture yourself working near iconic Cleveland landmarks like the Rock and Roll Hall of Fame, catching a play at Playhouse Square, or cheering on the Browns at FirstEnergy Stadium. Newburgh Heights boasts a vibrant art scene, delectable local cuisine, and easy access to the picturesque Cuyahoga Valley National Park. Explore our job listings and discover why Newburgh Heights is the perfect place to advance your career!