Customer Service Representative

Everstaff is seeking a Customer Service Rep for a reputable company in the Solon area!

Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Perform data entry to update customer information and maintain accurate records
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Utilize sales techniques to upsell products or services to customers when applicable
- Analyze customer accounts and provide recommendations or resolutions based on their specific situations
- Make outbound calls to follow up with customers or provide additional information as needed
- Handle customer complaints or escalations in a professional and timely manner
- Maintain a high level of phone etiquette and professionalism at all times

Qualifications:
- Previous experience in a customer service role is preferred but not required
- Excellent communication skills, both verbal and written, in English
- Ability to speak multiple languages is a plus
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and computer skills
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and accuracy in work
- Ability to remain calm and composed under pressure

Qualified candidates, please submit your resume for immediate considetation!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).