Customer Service Representative

Solon, OH 44139

Industry: Customer Service Job Number: DS186157924 Pay Rate: $17 / hour

Job Description

We are looking for friendly, detail-oriented, and customer-focused Customer Service Representatives for our client in Solon! The ideal candidate will be responsible for assisting customers with inquiries, providing information, and resolving issues in a timely and professional manner.
 
Position Details:
  • Pay: $17
  • Direct Hire Opportunity
  • Hybrid schedule available

Benefits:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Performance bonuses and incentives
  • Opportunities for career advancement
  • 401K with company match

Key Responsibilities:
  • Respond to customer inquiries via phone, providing accurate and timely information.
  • Resolve product or service issues by identifying the problem, troubleshooting, and offering solutions or alternatives.
  • Keep detailed records of customer interactions, including inquiries, complaints, and actions taken, using the company’s CRM or ticketing system.
  • Follow up on customer issues to ensure complete satisfaction and timely resolution.
  • Stay informed about company products, services, policies, and promotions to provide accurate information to customers.
  • Handle customer complaints in a calm, professional manner and escalate issues to management when necessary.
  • Maintain a high level of professionalism and courteousness with every customer interaction.

Qualifications:
  • High school diploma or equivalent.
  • Previous experience in customer service, call center, or retail.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Excellent problem-solving and conflict resolution abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software is a plus.
  • Ability to handle high call volumes and respond quickly to customer needs.
  • Patience and empathy when dealing with customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Solon, OH

Discover exciting job opportunities in the vibrant Solon, Ohio area! Nestled in the heart of Cuyahoga County, Solon is a bustling hub of opportunity, offering a perfect blend of small-town charm and big-city amenities. Home to the Solon Center for the Arts, bustling shopping districts like the Solon Village Center, and renowned culinary delights at local eateries like the Blue Canyon Kitchen & Tavern, this area truly has something for everyone. With easy access to outdoor adventures at Liberty Park and a short drive to downtown Cleveland to catch a Cavs game at Rocket Mortgage FieldHouse or a show at Playhouse Square, Solon is the ideal place to grow your career while enjoying all that Northeast Ohio has to offer. Explore our job listings today and seize the chance to be part of this dynamic community!