Customer Service Specialist -2nd Shift
Job Description
Customer Support Specialist
Location: Bedford Heights, Oh
Pay: $25/hr
Shift: 2nd
About the Role
A growing service organization is seeking a Customer Support Specialist to manage high-volume customer follow-up, work orders, and service coordination. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and excels at keeping operational workflows moving accurately and on time.
You will serve as a key link between customers, technicians, and internal teams - ensuring service requests, escalations, and documentation are handled with speed, accuracy, and professionalism.
Key Responsibilities
- Manage 40+ daily follow-ups including quotes, work orders, and issue resolution
- Handle inbound/outbound customer communication via phone and email
- Respond to customer inquiries within 24 hours
- Oversee work order setup, tracking, and completion for invoicing
- Support first-level escalations related to technical issues and pricing
- Assist in service issue resolution and RMA processing
- Maintain accurate system documentation and customer records
- Update third-party platforms and internal tracking systems
- Ensure service tickets are properly closed and ready for billing
What We're Looking For
- 2+ years in customer service, operations, or technical support role
- Strong communication and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Comfortable working in a fast-paced, metric-driven environment
- Experience with work order systems, CRM tools, or service platforms preferred
- Proficiency with Microsoft Office (Word, Excel, Outlook)
What Success Looks Like
- Fast, accurate customer response and follow-up
- Clean and up-to-date work order and billing flow
- Strong coordination between customers, technicians, and internal teams
- Consistent performance against service and communication standards
Why Apply
Join a stable, growing organization where your work directly impacts customer satisfaction and operational success. This is a high-visibility role with room to grow in a fast-moving environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
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About Bedford Heights, OH
Ready to kickstart your career in Bedford Heights, Ohio? Explore our job opportunities in this vibrant and growing area! Nestled in Cuyahoga County, Bedford Heights offers job seekers a perfect blend of small-town charm and big-city opportunities. With proximity to Cleveland's renowned professional sports teams like the Cavaliers and Browns, cultural landmarks including the Cleveland Museum of Art, Playhouse Square, and the Rock and Roll Hall of Fame, there's no shortage of activities to enjoy outside of work. Known for its diverse cuisine ranging from classic Midwest dishes to trendy eateries, Bedford Heights is a foodie's paradise. Don't miss the chance to discover the beauty of this region's parks and recreation areas, like the Bedford Reservation, for a perfect work-life balance. Embrace the growth potential and unique culture that Bedford Heights has to offer – your dream job could be just a click away!