Customer Service Specialist

Bedford Heights, OH 44146

Industry: Customer Service Job Number: JW759643529 Pay Rate: $47000-50000 / year

Job Description

We are looking for a Senior-level Customer Service Representative for a client in Bedford Heights!

Direct Hire opportunity with room for advancement!
Shift: Monday through Friday - Evening shift 3pm-12am
Pay: $22-$24/hr depending on experience

Responsibilities:
  • Dispatch orders assigned to you within customer
  • Manage daily workload report: inclusive of quote follow-up, completion of work orders and issue resolution.
  • Quoting/change orders to customer.
  • Manage inbound/outbound phones.
  • Work order setup for invoicing.
  • Assist in field service issue resolution.
  • Provide excellent Customer reporting and Customer Communications.
  • Maintain Subcontractor communication and partnership.
  • Respond to customer emails and inquiries within 24 hours of receipt.
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
Qualifications:
  • 3-5 years of experience in customer service (call center), security, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Qualified candidates, please submit your updated resume for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
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About Bedford Heights, OH

Ready to kickstart your career in Bedford Heights, Ohio? Explore our job opportunities in this vibrant and growing area! Nestled in Cuyahoga County, Bedford Heights offers job seekers a perfect blend of small-town charm and big-city opportunities. With proximity to Cleveland's renowned professional sports teams like the Cavaliers and Browns, cultural landmarks including the Cleveland Museum of Art, Playhouse Square, and the Rock and Roll Hall of Fame, there's no shortage of activities to enjoy outside of work. Known for its diverse cuisine ranging from classic Midwest dishes to trendy eateries, Bedford Heights is a foodie's paradise. Don't miss the chance to discover the beauty of this region's parks and recreation areas, like the Bedford Reservation, for a perfect work-life balance. Embrace the growth potential and unique culture that Bedford Heights has to offer – your dream job could be just a click away!