Customer Service Supervisor

Twinsburg, OH 44087

Industry: Administrative Job Number: DB17388437 Pay Rate: $62400-65000 / year

Job Description

We are seeking a dedicated and experienced Customer Care Supervisor for a direct hire opportunity in Twinsburg as a Customer Care Supervisor, you will play a crucial role in overseeing and assisting our customer care employees, ensuring they provide prompt and effective assistance to inquiries and resolve issues in a timely manner.
 
Responsibilities:
  • Manage and support a team of customer care specialists, ensuring compliance with company guidelines and maintaining high standards of service quality.
  • Review and support customer demand to ensure timely fulfillment and customer satisfaction.
  • Monitor interactions between specialists and customers to ensure consistent service delivery.
  • Keep specialists informed about changes to company products and services.
  • Collect data and prepare reports on customer complaints and inquiries.
  • Prepare monthly performance reports for the customer care team.
  • Recruit and train new customer care employees.
  • Organize and oversee team schedules and workload.
  • Conduct timely and constructive performance evaluations.
  • Handle employee discipline and termination according to company policy.
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Requirements:
  • Bachelor's degree preferred.
  • Minimum of three years of customer service experience required.
  • Previous supervisory experience preferred.
  • Experience in a manufacturing environment is beneficial.
  • Proficiency in computers, Microsoft Office, ERP systems, and Salesforce. Strong coaching and mentoring skills.
  • Excellent critical thinking and problem-solving abilities.
  • Outstanding communication, organization, and time management skills.
  • Ability to prioritize and thrive in a fast-paced environment.
  • Detail-oriented with a focus on accuracy.
  • Self-motivated and disciplined.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
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About Twinsburg, OH

Ready to kickstart your career in Twinsburg, Ohio? This vibrant area nestled in Northeast Ohio boasts a perfect blend of small-town charm and big-city opportunities. With easy access to major cities like Cleveland and Akron, Twinsburg offers a unique combination of urban amenities and a close-knit community feel. Explore job opportunities in this thriving region surrounded by stunning parks like Liberty Park, catch a show at the nearby Chagrin Valley Little Theatre, or savor the delectable cuisine at local favorites like Blue Canyon Kitchen & Tavern. Join the Twinsburg community and discover why this charming town is the ideal place to grow both personally and professionally. Explore our job listings today!