Dispatcher

Pittsburgh, PA 15205

Industry: Customer Service Job Number: SG48307879 Pay Rate: $18 / hour

Job Description

We are looking for a Dispatcher for our client in Pittsburgh! You will be responsible for processing service requests, dispatching jobs, and managing activities throughout the order fulfillment and transportation cycle.

Position details:
  • Temp to hire
  • $17/hour
  • In office
  • 3rd shift
 
Key Responsibilities:
  • Process service requests within the shipment management system, generate quotes, and verify shipping documentation where applicable.
  • Dispatch jobs according to customer requests, specifications, or needs.
  • Collaborate with all offices and local service providers to ensure efficient transfer processes, meeting the desired outcomes of initial service requests.
  • Manage activities throughout the order fulfillment and transportation cycle to ensure established deadlines are met:
  •  Report wait times to customers in real time.
  •  Retrieve real-time pictures of multi-shipment orders, dry ice replenishment, and shipments left at residences.
  •  Document QA service issues, capacity issues, and multi-courier commissions.
  • Determine and implement appropriate responses to emergencies, accidents, and breakdowns.
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
  • Communicate Chain of Custody standards.
  • Consult with managerial personnel to meet operational goals.
  • Provide warehouse support as needed.
  • Perform other duties/tasks as assigned.
 
Requirements:
  • Excellent verbal communication and problem-solving skills.
  • Strong interpersonal skills; ability to foster teamwork and motivate/coach others.
  • Familiarity with time zones and military time.
  • Decisive under pressure and time constraints.
  • Knowledge of local and regional geographical areas; ability to accurately and quickly read maps.
  • Proficiency in computer skills, including Microsoft Word, Outlook, and Email.
  • Understanding of principles and processes for providing customer service.
  • High School diploma/GED; an Associate's degree or vocational/technical school training beyond high school is preferred.
  • Flexibility in working hours required.
  • Must be able to pass a pre-employment background check.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
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