HVAC Service Manager

New Hyde Park, NY 11040

Industry: Customer Service Job Number: DS722464726 Pay Rate: $90000-110000 / year

Job Description

We are seeking a skilled and experienced HVAC Service Manager for our client in New Hyde Park! You will be responsible for leading and overseeing the HVAC service, maintenance, and installation department. 

  • Lead, mentor, and supervise a team of HVAC service technicians and support staff. Provide guidance, feedback, and training to enhance their skills and performance.
  • Efficiently schedule and coordinate HVAC service appointments, ensuring timely response to customer inquiries and emergency service requests.
  • Monitor the quality of service provided by the team, ensuring adherence to company standards and industry best practices.
  • Offer technical expertise and support to service technicians during complex or challenging HVAC service calls. Troubleshoot issues and provide guidance on equipment repairs and maintenance.
  • Oversee the management of HVAC parts and equipment inventory, ensuring an adequate supply for the service team while minimizing excess stock.
  • Enforce safety protocols and guidelines to ensure a safe working environment for the team and compliance with all relevant regulations.
  • Handle escalated customer inquiries and complaints, demonstrating a commitment to customer satisfaction. Maintain a professional and courteous demeanor when interacting with clients.
  • Collaborate with the management team to develop and manage the department budget. Prepare regular reports on service performance, expenses, and other key metrics.
  • Build and maintain positive relationships with HVAC suppliers and vendors to negotiate favorable terms and ensure timely delivery of parts and equipment.
  • Identify opportunities for process improvement and implement strategies to enhance the efficiency and effectiveness of the HVAC service department.
  • High school diploma or equivalent is required. A degree or certification in HVAC or a related field is preferred.
  • Proven experience (5+ years) in the HVAC industry, with at least 2-3 years of managerial or supervisory experience in a service-oriented role.
  • Strong knowledge of HVAC systems, equipment, and components. Familiarity with heating, ventilation, air conditioning, refrigeration, and related systems.
  • Demonstrated ability to lead and motivate a team, fostering a positive work environment and encouraging professional growth.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Effective verbal and written communication skills, with the ability to interact professionally with customers, team members, and vendors.
  • Strong analytical and problem-solving skills to resolve technical and operational challenges.
  • Proficiency in using computer software and applications relevant to HVAC service management.
  • Valid HVAC technician license or certifications are a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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