Help Desk Technician

Freeport, IL 61032

Industry: IT Job Number: MM703255116 Pay Rate: $50000-60000 / year

Job Description

Everstaff is seeking a Help Desk Technician for a dynamic company in Freeport, IL.

Key Responsibilities
  • Address Tier 1 help desk escalations via our internal ticketing system.
  • Follow up on pending requests, ensuring timely resolutions.
  • Assist in user onboarding by creating accounts and configuring hardware.
  • Troubleshoot and repair PCs, printers, copiers, digital and VoIP phone systems, and mobile devices.
  • Conduct imaging, configuration, and distribution of client computers.
  • Manage antivirus and malware remediation.
  • Configure and troubleshoot print servers and local printers.
  • Provide basic Windows administration support.
  • Support audio and video equipment in conference rooms.
  • Document troubleshooting steps and create knowledge base articles.
  • Monitor internal assets to maintain accurate inventory records.
  • Troubleshoot VoIP systems and manage phone setups.
  • Perform basic internet connection and switch troubleshooting.
Qualifications & Experience
  • Service-oriented mindset with a commitment to excellence.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving skills and resourcefulness.
  • Proficiency in Windows 10, Microsoft Office, and PC-based hardware.
  • Knowledge of TCP/IP protocols, wireless technology, and VPNs.
  • Familiarity with cloud sharing applications like ShareFile.
  • Excellent communication skills for interacting with end-users.
  • Proven ability to work collaboratively in a team environment.
  • Strong organizational skills to prioritize tasks effectively.
Desired Qualifications
  • 1-2 years of experience in a Windows environment.
  • Familiarity with Office 365 and Active Directory management.
  • Industry certifications such as MCSE, CompTIA Network+, or CompTIA A+.
  • Knowledge of Aruba and HPE Enterprise Switches.
  • Experience with SharePoint site administration.
If you're ready to join a dynamic team and grow your skills in a fast-paced environment, apply now and become an integral part of our IT support team!

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

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