IT Network Technician

Mentor, OH 44060

Industry: IT Job Number: GM169841125 Pay Rate: $22-26 / hour

Job Description

We are seeking a skilled and motivated IT Support Technician for our client in Mentor! The IT Support Technician will play a crucial role in ensuring the smooth operation of the organization's IT infrastructure, providing technical assistance to employees, and resolving a wide range of technology-related issues.

  • Deliver technical software, hardware, and network problem resolutions to computer users, guiding them through step-by-step solutions and escalating calls when necessary
  • Maintain a comprehensive understanding of the organization's computer systems and applications
  • Diagnose system hardware, software, and operator problems
  • Assist in managing the IT Help Desk database, tracking trouble calls and requests
  • Communicate technical solutions clearly and professionally to internal and external customers
  • Provide one-on-one end-user training as needed
  • Install hardware and peripheral components on the user's premises
  • Configure and test newly acquired computing equipment to meet company standards and user specifications
  • Recommend and perform actions to correct problems based on system operation knowledge
  • Assist in managing service equipment, including training room systems, laptops for checkout, and other corporate equipment
  • Currently pursuing a degree from a two-year college or technical school in Computer Science, Information Systems, or a related field
  • Possessing one year of experience troubleshooting, repairing, and fixing hardware and software problems, or an equivalent combination of education and experience
  • Currently pursuing a BA/BS in Computer Science, Information Systems, or a related field, with 1-2 years of related experience or equivalent education and experience (preferred)
  • A+ Certification is preferred
  • Ability to work independently
  • Analytical thinking and strong attention to detail
  • Knowledge of commonly used Help Desk concepts, practices, and procedures
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Ability to manage multiple concurrent projects and priorities
  • Must thrive in a varied, fast-paced environment
Core Competencies:
  • Proficiency in ServiceNow Helpdesk System
  • Familiarity with Cisco and FortiGate Switches and Routers
  • Knowledge of Network Security, Active Directory, Group Policy
  • Experience with Microsoft Windows Server 2019
  • Proficient in Microsoft Windows 10/11
  • Familiarity with Microsoft Azure: Cloud Computing Services
  • Competence in Microsoft Office 2016/365
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
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