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Operations Manager

Cleveland, OH 44199

Industry: Accounting Job Number: 42115045 Pay Rate: $55000-62000 / year

Job Description

We are looking for an Operations Manager for our client in Cleveland! You will be responsible for managing a team and ensuring client objectives are met. 

Salary: $55,000-$60,000
Direct Hire
Hybrid after 60 days – 3 days in office and 2 days at home

Benefits:
  • Medical, Dental, and Vision
  • 4 weeks' vacation
  • Wellness program
  • Collaborative
  • Additional supplemental benefits

Key Responsibilities:
  • Conduct process analyses to identify areas for improvement and implement changes accordingly.
  • Ensure alignment with corporate and client goals, driving team and organizational success.
  • Develop, adapt, and implement processes to meet the evolving needs of clients and internal teams.
  • Supervise management staff, providing education, guidance, and support as needed.
  • Monitor dashboards to ensure work remains on schedule, adjusting staffing to address any backlogs or out-of-target tasks.
  • Track staff productivity and collaborate with supervisors to address performance outliers.
  • Participate in client meetings as needed to discuss process efficiencies and address billing issues.
  • Analyze process flows to identify and resolve bottlenecks.
  • Oversee daily activities of all direct reports, ensuring operational effectiveness.
  • Assess work volumes across divisions to allocate resources appropriately.
  • Evaluate and determine staffing needs based on current and forecasted client volume.
  • Provide clear direction to management staff on task priorities and objectives.
  • Monitor staff performance against Key Performance Indicators (KPIs) and address underperformance through coaching plans, warnings, or disciplinary actions as necessary.
  • Perform other duties as assigned.

Requirements:
  • Bachelor’s degree or equivalent professional experience.
  • 5–10 years of experience managing staff in a business environment.
  • Proficient in using software systems and tools relevant to business operations.
  • Proven ability to collaborate effectively with diverse teams and stakeholders.
  • Demonstrated success in attracting, developing, coaching, and retaining high-performing team members.
  • Strong skills in setting priorities and effectively communicating objectives to staff.
  • Exceptional integrity, positive attitude, and goal-oriented mindset.
  • Proficiency in Microsoft Excel, Word, and related software applications.
  • Commitment to maintaining confidentiality and discretion.

If you meet the qualifications above please apply for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Cleveland, OH

Unlock your potential in Cleveland, Ohio! Nestled on the shores of Lake Erie, Cleveland offers job seekers a vibrant mix of career opportunities and a welcoming community to grow in. Known as "The Rock and Roll Capital of the World," Cleveland boasts a rich cultural scene with landmarks like the Rock and Roll Hall of Fame, Playhouse Square, and the Cleveland Museum of Art. Indulge in local delicacies like pierogies and explore the scenic Metroparks for outdoor adventures. Cheer for the Cleveland Cavaliers at the Quicken Loans Arena or catch a show at the historic West Side Market. Find your dream job in Cleveland and be part of this city's irresistible charm and endless possibilities!