Product Specialist

Mentor, OH 44061

Industry: Customer Service Job Number: 42519006 Pay Rate: $65000 / year

Job Description

Everstaff is seeking a dedicated and knowledgeable Product Specialist to join our client's team in Mentor, OH.

You will be the primary contact for customers requiring technical assistance via phone, email, or live chat. You will provide expert support and troubleshooting for specific product lines, ensuring a high level of customer satisfaction through training and effective solutions.

Pay: Starting at $65,000 per year
Full-time
Onsite

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Additional Deatils:
  • Some flexibility in hours may be required to support customers across various time zones.
Key Responsibilities:
  • Deliver exceptional customer service by addressing inquiries and resolving technical issues.
  • Diagnose and troubleshoot technical problems, offering step-by-step guidance tailored to customer needs.
  • Maintain in-depth knowledge of product features and services to assist customers effectively.
  • Develop, maintain, and update user guides, FAQs, and troubleshooting documents.
  • Collaborate with internal teams, such as engineering and product management, to escalate and resolve complex issues.
  • Educate and support customers and partners on product usage and specifications.
  • Collect feedback on product performance and provide insights to support product improvements.
  • Represent the company at trade shows and client visits, delivering product education and support (approximately 30% travel).
Requirements:
  • Strong commitment to providing excellent customer service with a focus on clear and empathetic communication.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
  • Proactive problem-solving skills with the ability to troubleshoot effectively and implement solutions.
  • Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Team-oriented mindset with the ability to collaborate across departments.
  • Flexibility to work independently and adapt to varying customer needs.
Required Qualifications:
  • Bachelor’s Degree in Engineering or equivalent laboratory work experience.
  • Familiarity with the bulk process environment and related technical concepts.

If you feel you have the above qualifications, please apply!

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)
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About Mentor, OH

Discover exciting job opportunities in the vibrant area around Mentor, Ohio! Nestled in the heart of Lake County, Mentor offers a perfect blend of scenic beauty and urban convenience. Known for its charming streets, diverse culinary scene, and thriving arts community, Mentor provides a rich tapestry of experiences for both work and play. From exploring the picturesque Mentor Lagoons Nature Preserve to catching a show at the Fine Arts Association, there is something for everyone here. Consider launching your career in Mentor and embrace the endless possibilities for growth and fulfillment. Browse our job listings today and take a step towards a rewarding career in this enchanting region!