Resolution Specialist
Job Description
Everstaff is seeking a Resolution Specialist for a client located in Hudson, OH to manage and resolve complex customer issues, including escalated complaints, customer litigation matters, and insurance-related claims. This role serves as a key liaison between customers, legal teams, insurance providers, and internal departments to ensure timely, fair, and compliant resolutions while minimizing organizational risk.
Pay: $24/hr
Schedule: M-F, 8-5
Onsite position in Hudson, Ohio
Temp-To-Hire Opportunity!
Essential Duties and Responsibilities:
- Review, investigate, and resolve high risk or escalated customer disputes in accordance with company policies and regulatory requirements.
- Collect and analyze documentation for escalated disputes that are in a pre-suit status or on a regulatory platform.
- Oversight and management of general liability insurance claims related to customer disputes, including claim intake, investigation, analyzing independent adjuster reports and recommending resolutions with authority to resolve.
- Collaborate with internal and external teams to gather all necessary data for case analysis and proposed resolutions across all types of high-risk platforms.
- Communicate clearly and professionally with customers to explain your findings, decisions, and outcomes.
- Act as the primary point of contact for customer-related litigation to outside counsel, to adjusters for insurance matters and to regulatory platforms for pre-litigation disputes.
- Document all findings, actions, and final decisions accurately within case management systems and case files.
- Maintain a strong understanding of dispute processes, product knowledge, and relevant regulations.
- Identify strategic trends & root causes of customer disputes as well as litigation matters to reduce future risk to the business.
- Track litigation cases through trial and appeal and ensure compliance with court deadlines and legal-related requirements. Also, ensure timely submission of insurance claims.
- Provide recommendations for process improvements and dispute prevention strategies.
Experience and Minimum Qualifications:
- Bachelor's degree or a Combination of education, training, and experience.
- 3+ years of experience in dispute resolution, claims management, litigation support, insurance, or customer escalations.
- Complex understanding of the products and services available to customers and the ability to present each and/or all of them to a prospective client based on their specific needs.
- Ability to manage multiple complex cases simultaneously.
- Hold oneself accountable and responsible while being self-driven in accomplishing goals.
- High attention to detail and documentation accuracy.
- Ability to manage sensitive matters with professionalism and confidentiality.
- Excellent verbal and written communication skills & strong analytical and investigative abilities
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to provide timely and empathetic service through all communication channels keeping in peer and customer needs first.
- Proficiency using Microsoft Office Suite.
If you feel you have the above qualifications, please apply!
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status
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About Hudson, OH
Discover exciting job opportunities in and around Hudson, Ohio! Located in Summit County, this charming town offers a perfect blend of small-town charm and big-city opportunities. With a thriving arts scene, including the historic Hudson art galleries and performances at the charming Western Reserve Playhouse, as well as access to major cities like Akron and Cleveland, there's no shortage of cultural experiences to enjoy. Plus, outdoor enthusiasts will love the numerous parks and recreation areas nearby, such as the scenic Hudson Springs Park. Whether you're looking to advance your career or enjoy a high quality of life, consider Hudson, OH as your next career destination. Explore our job listings today and take the next step towards a fulfilling career in this vibrant region.