Technical Customer Support/ Junior Support Engineers

Beachwood, OH 44122

Industry: IT Job Number: 39851949 Pay Rate: $50000-55000 / year

Job Description

Customer Support Specialist
Location: Beachwood, OH 44122
Employment Type: Direct-Hire
 
Job Summary
 
As a Customer Support Specialist, your role will involve offering technical assistance and guidance to both customers and team members across multiple communication channels, such as email, a ticketing system, and screen-sharing calls. You will prioritize efficiently addressing support tickets with professionalism and precision. Additionally, you will be responsible for delivering user training, creating documentation, collaborating with developers and IT personnel to address issues and implement improvements, and tracking and reporting application bugs and user feedback.
 
Essential Duties and Responsibilities
 
  • Respond promptly and accurately to inquiries from both customers and team members through email, a ticketing system, or screen-sharing calls.
  • Continuously update customer-facing documentation to reflect the latest version of the application.
  • Support Sales Representatives by formatting import files in Excel and configuring new environments for potential customers.
  • Test and ensure that the application functions as expected.
  • Identify, replicate, and clearly communicate step-by-step instructions to the development team to resolve any issues within the application.
  • Become an expert in the application and lead internal and customer-facing training sessions to educate others on its use.
 
Qualifications
 
  • A Bachelor's degree
  • Strong communication skills, both verbal and written, enabling effective interaction with customers and team members
  • Ability to identify problems and suggest solutions through direct communication with customers, ensuring a clear understanding of the issue
  • Experience with support ticketing platforms like Zendesk, Salesforce, Zoho, etc.
  • Self-driven and proactive, with a proven ability to work autonomously as well as collaboratively within a team
  • Excellent active listening skills to accurately comprehend and address customer needs and concerns
  • Fundamental knowledge of Microsoft Office applications
 
If you meet the qualifications above please apply for immediate consideration!
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
 
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
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About Beachwood, OH

Ready to embark on an exciting career journey in the dynamic city of Beachwood, Ohio? Explore our job opportunities in this vibrant area known for its thriving business scene, diverse community, and endless growth opportunities. Located in Cuyahoga County, Beachwood offers a blend of upscale shopping at Beachwood Place and Legacy Village, cultural experiences at the Maltz Museum of Jewish Heritage, and culinary delights at local eateries like Hyde Park Prime Steakhouse. Enjoy a rich arts scene with the nearby Cleveland Museum of Art, catch a performance at Playhouse Square, or cheer on the Cleveland Cavaliers at Rocket Mortgage FieldHouse. Embrace a work-life balance with access to beautiful parks like Beachwood City Park and nearby Lake Erie. Join us in Beachwood and make your career dreams a reality!