Technical Support Specialist
Middleburg Heights, OH 44130 US
Job Description
- Log, resolve, and escalate service requests to meet service levels and targets.
- Install, configure, and troubleshoot systems, VoIP, mobile devices, software, and peripheral equipment.
- Utilize remote management and monitoring tools to provide efficient support.
- Perform other duties as assigned.
- Associate degree in information technology or related field, or equivalent education and work experience.
- A+ Certification preferred.
- Minimum of 1 year of experience supporting a corporate Windows environment.
- Strong work ethic with keen attention to detail.
- Consistent professionalism, exceptional customer service, and organizational skills.
- Excellent troubleshooting and critical thinking abilities.
- Passion for diagnosing problems and delivering effective solutions.
- Ability to thrive in a fast-paced environment.
- Strong knowledge of Windows Desktop Operating Systems and Microsoft Office Suites.
- Basic understanding of LAN concepts.
- Familiarity with disk imaging and cloning technologies.
- Experience with various brands/types of multi-function devices and network printers.
- Compliance with all policies, procedures, and regulations related to job duties.
- Effective verbal and written communication skills for client interactions and technology solution evaluations.
- Capability to work in various physical environments, including cramped computer closets, tight spaces, under desks, and on ladders.